Any comments or complaints will be received in writing by mail and e-mail or by telephone through Advinans' customer service. 

ADVINANS AB

Box 3158

103 63 Stockholm

Telephone: +46 21 220 30

E-mail: kundtjanst@advinans.se, write ”Complaint” in the subject field

Users can request that customer service should forward complaints to Advinans' Complaints Officer.

Should the User after contact still be dissatisfied, the User can contact the Swedish Consumers' Banking and Finance Bureau, which is an independent agency that provides consumer information and information on matters of a financial nature.
 

SWEDISH CONSUMERS' BANKING AND FINANCE BUREAU
Box 242 23
104 51 Stockholm
Telephone: +46 8 24 30 85

Furthermore, the National Board for Consumer Disputes (ARN) can be contacted, which is a public authority with an impartial role that hears disputes between consumers and companies and makes decisions on how the dispute should be resolved.

NATIONAL BOARD FOR CONSUMER DISPUTES (ARN)
P.O. Box 174
101 23 Stockholm